My account 472039#8878 was banned for no reason

472039#8878, my account was blocked today. There was no inappropriate gaming or cheating. I bought two accounts for two computers at home. Last night, I took turns logging in to two accounts on one computer and then made a purchase in the mall. One account was blocked. Banned, please verify

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Joel_GGG#1496 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Hello, i saw your response on one of the messages about banned accounts for no reason.

As you write before, i need to submit an email for support.
Actually i already did it 2 times but didn`t get any responses so writing you directly.

My account email which is banned is maxumko9797@gmail.com

This one i create to enter the forum.

Feel free to contact me on any of those emails

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Joel_GGG#1496 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Hi Joel,

I have the same issue. I was playing, went to the bathroom and when i came back i was logged out and account locked.

I've sent multiple emails and not getting any response. its been close to 6 days now.

Do you think you can help?

Account in question is

This is not giving me much hope about my account. They haven't replied to you in 5 days and I'm in the same boat. I'm about to charge it back on my credit card....

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Joel_GGG#1496 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Hi Joel, i also got banned today for no reason, people have been unanswered by support for 8 days now, please help....

My account:

razvhjat#4160
[Removed by Support]

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Itsa_Envy#1481 wrote:

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Joel_GGG#1496 wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Hi Joel,

I have the same issue. I was playing, went to the bathroom and when i came back i was logged out and account locked.

I've sent multiple emails and not getting any response. its been close to 6 days now.

Do you think you can help?

Account in question is

Spoiler

_E_n_v_y_#1078

I got a response from Support asking for some details.
I sent the details but have not gotten a response yet.
I know its difficult with the time zones but we are on day 5 now.

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Drew_GGG wrote:

I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.

I feel like my reply would just have been added back into the queue no?

As there isn't any sort of system everything just goes into an inbox and gets worked on from oldest to newest?

In essence I would have to wait another 8 days depending on the amount of "tickets" being sent?

This isn't an attack just genuinely curious how this works.