Ban IP Mistake

I happily bought the game on Steam and spent more than 60 hours playing it so that when I log in I see the beautiful news that my IP is banned from the game, I haven't had any contact with other players apart from my friends who use new characters to help me get through phase and I didn't even talk to anyone in chat. It doesn't make any sense that I got banned for anything other than playing the game! Completely frustrated with this and I don't use any external programs in the game.
Last bumped on Dec 15, 2024, 4:59:58 PM
Same here, got banned after my game crashed today
Hey there, Exiles. This is an issue we are aware of and are currently working to resolve.
We appreciate your patience and apologise for any inconvenience.

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