Assistance from GGG support
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I have been trying to get in contact with GGG support since the 6th of December because I've lost the login info for the steam account my account was linked with but as expected the first like 3-4 days they couldn't even receive my emails I guess kinda expected considering the sheer volume of emails they are receiving but it's been a week now and multiple emails I just want to play with my friends Poe 2...
Anyone knows if there is a different support email or any other way to contact them? Ps. I know I can purchase the game from the site directly but I got a steam gift card sitting around I don't want to waste... Any assistance or advice would be appreciated Last bumped on Dec 16, 2024, 1:14:36 PM
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Still waiting for GGG to reply on my email or here...
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" I mean, you're essentially asking "how do I skip the support queue" and the answer is you don't. They specifically posted saying they have massive queues, your options are really as you said; wait or purchase directly. Given it's the steam login you've lost, wouldn't you get in touch with steam to get that back anyway? |
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i wouldn't call waiting for 10 days for support "skipping the support queue" and I don't get why you're trying to be the devil's advocate really.It's obviously a major oversight on their part the fact you can't unlink the steam account with one click like you can with twitch account.
And no captain obvious I can't retrieve the steam account or else I would have done it before asking for support here... I know GGG is trying their best but waiting 10 days for support to PAY so I can play their game is getting outrageous Last edited by n00bak0s#5584 on Dec 16, 2024, 8:58:35 AM
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" Ease up there punky brewster. You picked a once in a decade time to need support from GGG, when they've released a new game and followed it up with a note specifically saying their support is not keeping up and they are actively hiring to try and solve it. Whatever the reason, cause, explanation or anything else, there is zero chance you are getting the remedy of your choice faster than "wait for the ticket to be answered". It's not being the "devil's advocate"; it's being realistic. You can discuss why all you like; the what aint changing. |
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" Well they're going to say no just to let you know. It's your job to maintain security on your Machine and on your accounts. This is unverisal verbiage used in all EULAs. In fact most games have verbiage that often says if you can't maintain security we reserve the right to ban the account. If the only way you can get into the account is steam. There's no way. Too many people could just use this to take over someone's account and in fact is the most common way hackers steal account. Social Engineering or taking over said account by replacing login information. They likely will not touch it and it would be insanely easier to get the Steam account back. You should be able to find what the account name or email was from steam if you remember any information. But I have a sense this is problem all the way from the top to bottom meaning you probably don't even have the email any more. So to me it sounds like a hack job. |
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" I dont get how exactly it is a hack job and and you dont even make sense with your reply.I got my account here obviously i just dont have the old steam account that was linked and i cant get it back for personal reasons and since i still own and have complete access to the GGG account it shouldnt make any difference to GGG what steam account it is linked to.You even go as far as mentioning ban like for what reason you seriously not making any sense at all how am i breaking TOS for them its like i'm using a different credit card from the one i had saved basically they get their money just from a different source... |
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