KK recharge timeout issue

I was redeemed on 12/3/2024 at 10:08 AM UTC. It was redeemed for the full balance of 30.00 at Grinding Gear Games..I verified with Nexon Game Card that the recharge card was completed on the same day.I have attached an attachment to prove that I recharged the $30 sponsorship package but it did not reach my account. I request assistance in resolving this issue.