Need help my guild point not arrived

hi all
The union points I recharged have not arrived, please help me look at the account
I tried to send an email, but there was no reply

I paid 100 points and our union members donated 50 points, but none of this went to our union account

Same problem

Guild leader needs to accept the donation via the website.
Then it becomes available.

The issue has been solved, but I overpaid the Gulid points and don't know where to cancel it