Question about delivery and mail service

Hello GGG team and community

I am writing this out of concern and interest because i bought the third biggest package before release of PoE2 and i still didnt get my T-Shirt, i already wrote to the support team with all the data and information needed to maybe track down the location of the shipment but still didnt get any answer. I know that there must be a lot of email traffic and i just wanted to ask of an estimate time until i might get an answer/ when we might be able to send email again.

Also i thought about buying the biggest package but since my t-shirt didnt arrive yet i am not sure if i would get the hoody and the Artbook either so i am kinda on the edge atm xD.

kindest regards
ChuckDNorris