Account issues
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Hi,
I've been playing PoE for nearly 8 years but took a break for the last couple. Was waiting for PoE 2 but didn't plan to jump right into it from early access stage. Got invitation to early access so decide to start right there. And here the issue occurs.. I no longer play on pc, completely switched to console and to link my account to my PS account i have to take some steps via email. The email this account is created on is very old and the website itself isn't up to par these days ( created when google wasn't a thing yet ) so naturally i haven't used it for a long time ( cause using google now obviously ). And so after doing steps to link my account to my PS account and tried to log in to *that* email and well.. It have been removed due to inactivity. So as of now i cannot do anything email related to the account and cannot link it with my PS account to play the game on it. To be clear i still bought entry to early access on console to play the game but certainly don't want to buy all the tabs all over again ( there's around 50 premium/special tabs there on this account ). I contacted the support, they replied, i replied and now they're gone for 5 days. So i try my luck here.. maybe something good will happen. Thank you for attention. Wicked_Clown Last bumped on Dec 13, 2024, 11:13:47 AM
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Have the same issue, been waiting since Nov 26th for them to change my email address, send them an email. PMing here just refers you to their support email.
Last edited by grakky#3426 on Dec 11, 2024, 9:45:40 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! | |
" Did that.. They asked for some info and i provided all that was required and no response since Wicked_Clown
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So a little update on the situation..
Decided to play the game on PC while the issue is *being fixed*.. But guess what.. Steam client and epic games both require to link account using the same email address which is the main issue in this case. So it appears that there's no way for me to use my account until it's fixed.. And since support dsnt really care about it.. Guess account is only valid to post on forum now.. Wicked_Clown
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