The most miserable organization of support work

I don't want to swear and create new formations, but you don't react any other way. Damn, hire more people in the support department and optimize her work! We've paid you and we've been sitting with our bare ass waiting for days and weeks! Learn how to work with priority tasks. Why do you allow yourself to respond with a standard phrase and no longer look at the address? You understand that patience is not infinite. Perhaps it's time to contact the prosecutor's office, because everything looks like a scam.
give me the direct contact of your superiors, the CEO. I will contact them if you are not able to do it yourself.

True! It shouldn't be acceptable to have customer support at this stage at this age.

Sadly agree. Contacted them a week before EA start and other than locking my account i got no response since last tuesday.... I really want to refund this sh** by now. I really fear i get an answer asking me the stupid questions i alreasy answered beforehead.

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Thondorin#8562 wrote:

Sadly agree. Contacted them a week before EA start and other than locking my account i got no response since last tuesday.... I really want to refund this sh** by now. I really fear i get an answer asking me the stupid questions i alreasy answered beforehead.

I've got a reply asking question which I answered then they asked another question which I have to wait yet another week I guess? To receive probably another question.

Dear support, I can, for a fee, explain to you the basics of the work of the support department.

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zhenxuank#3937 wrote:

I've got a reply asking question which I answered then they asked another question which I have to wait yet another week I guess? To receive probably another question.

How long did you wait for your first answer?