[TWITCH] Never received the Twitch drops and the mascot

Hello guys,

I participated to the Twitch drop and never received the drops.
I also offered some subs and didn't receive the mascot either?

Can someone explain me if I didn't understand everything?

Thank you

Did you claim the drops in Twitch?

Yes I did, I can see it into the inventory on twitch but for any reason when I go to the "k" menu, it says that I don't have anything in my cosmetic inventory :(

Did you press the claim button in twitch and is poe linked?

Hello,

Sorry for the late reply.
Yes, like I said I clicked as you can see on this screenshot:

https://ibb.co/wzm30y4

I don't know if that can be related, but I have player account on my POE account. I'm afraid that the things are gone to the other account :/

Hello Team,

I sent you an email but has no update for now. Do you know what happened?

Regards.