Removing Steam linked account

Hi everyone,

I recently purchased PoE2 Early Access using a new account. When I attempted to connect my Steam account to this new account, I received a message indicating that my Steam account is already connected to another account — which is this account I'm writing this post from.

I sent an email to support@grindinggear.com requesting that they remove the link between my Steam account and this old account so I can connect it to my new account with Early Access to PoE2.

Unfortunately, the email isn't delivered and I'm receiving bounce-back messages from Gmail like the following:

"The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered."

I use GeForce Now to play, but I haven't been able to try PoE2 yet because GeForce Now only supports Steam store for PoE2 for now. Since I can't connect my Steam account to the new account with Early Access I'm stuck.

I realize this might not be the typical way to request assistance, but the support email seems to be unavailable at the moment.

Thank you!
Last bumped on Dec 9, 2024, 12:09:46 PM
We're sorry to hear you're having some issues trying to reach us.

We have been made aware of some issues regarding players having difficulty sending emails to our Support inbox. The team is looking into this, and hope to get this working again as soon as possible. We apologise for the inconvenience this has caused.

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