path of exile 2 early access key not enabled

I purchased path of exile 2 early access key, but i dont have any message received. Also in game :poe2 , it said i not yet qualified. Please check.

Transaction number : 1554999187
Last bumped on Dec 9, 2024, 10:55:36 PM
Could you please send us an email regarding this to support@grindinggear.com so that we may be able to assist you further?
email has send .But google repeat Delivery incomplete. Can i report in other way?
I get the same thing when I try to send an email tk support for the same reason. Bought early access but nothing shows that I have it except my xsolla transaction.

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