Accidental purchase issue & support email not working

I accidentally purchased the Blight Stash Tab twice, and I would like to refund one of them. Do I have a chance to do this? Does anyone know if it's possible to get a refund for accidental purchases? I plan to buy the Delirium Stash Tab instead. I emailed support@grindinggear.com, but the support email address doesn't seem to be working, so I decided to post the issue here.

Could any staff member who sees this comment take one of these back and refund my 40 points? Please don’t make me deal with this via email. :)

upp

https://www.pathofexile.com/forum/view-thread/3592995

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This is our biggest release ever, resulting in Support sending ~60,000 emails since Early Access Supporter Packs became available, and they're currently receiving about 50 new emails every 20 minutes. They're doing their best to get on top of things, but in the meantime, thank you for your patience!

I have never seen such a ridiculous system before. My request was approved, and I was told the issue would be resolved in 6 days, but they asked me for the names of my characters for verification. I provided the names of my characters, and it has been 6 days since then, but I haven’t received any response. :)

The email I sent is already linked to my PoE account—can’t you verify it through that? I have never encountered such an ineffective support system before. It’s already difficult to get in touch with you; you approve my request, but what exactly are you trying to verify? Can’t you see my email address?

You’re creating unnecessary email traffic; you’re literally a waste of time. I’ve realized it’s no longer worth checking if the issue is resolved or not. My advice to you is to hire more staff. Good luck to all of you, and have a good day.