No POE2 access, but money is reported as charged in my bank account.
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I bought the early access pack through this webpage https://www.pathofexile.com/purchase. The Xsolla's check out page reports some sort of error, there is still a receipt in my bank account and the money is still charged. I checked both the GGG's webpage and the Path of Exiles 2 game login page, but both indicate I have not bought anything. is there anything else I to do to gain access to the game? I email support yesterday with a picture of the receipt yesterday but there's no reply still. thanks.
Last bumped on Jan 21, 2025, 6:03:33 AM
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" I've been asking for a refund for 2 days, got 1 automated reply asking me to provide "more info" and silence. |
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Hi, have the same issue.
I sent many mail to GGG and Xsolla, both are not very helpful... Paypal didnt help to, so i get my own cashback from my bankaccount but now i have trouble with paypal... never ever GGG again. Biggest **** Company ever, no support, no phone number for emergycall. But if you wanne play you should use steam, that works fine. | |
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I'm afraid we aren't able to assist with account purchases via the forums. You'll need to contact us at support@grindinggear.com for assistance.
Note that if you're making purchases via our payment processing partner, Xsolla, and receive an error message stating that you should contact Xsolla support, you may want to first reach out to Xsolla for assistance with your purchase. Please also note that if you're attempting to make purchases using a currency that isn't appropriate for your region, this may result in an error. In these cases the funds should be returned to you automatically in the near future. To avoid this issue please be sure to make purchases using the correct currency for your region or by using the international shop page found here. |
