Early Access Transfer Issue – PC to PS5 Purchase

Hello Exiles,

On December 5th, 2024, I purchased the early access package for Path of Exile 2 via the official website. However, I plan to play the game on my PS5. After completing the purchase, I realized that it seems impossible to transfer the early access I bought on the website to my PS5 account.

It appears that I might need to repurchase the early access directly through the PlayStation Store. On the same day, I contacted customer support via email requesting assistance. I asked either for a way to transfer my purchase to the PS5 platform or for a refund so I can repurchase the package on the correct platform.

Unfortunately, I haven’t received any response from the support team to date.

Has anyone experienced a similar issue and successfully resolved it? I would greatly appreciate any advice or insights from the community or moderators.

Thank you in advance for your help!

Best regards,

Could someone help me? The email is bouncing back, as shown in the image below.