Twitch rewards and characters disappeared after merging accounts.

To verify my email, I needed to merge accounts. Upon account merging, I lost my characters. I don't mind re-rolling, but I do lament the loss of the character name. Can this be fixed or the character restored?

I'm on the correct account that has my founder's rewards and has my Twitch linked. How does this matter for PlayStation? Shouldn't everything be governed by the client?

How do we know which account gets the Twitch reward? Since you can only link one Twitch account is it possible all your accounts will get the twitch drop?

This account, which is linked to everything, gets the rewards.

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Lisa_GGG wrote:

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Stormrolfr#9129 wrote:

To verify my email, I needed to merge accounts. Upon account merging, I lost my characters. I don't mind re-rolling, but I do lament the loss of the character name. Can this be fixed or the character restored?

Hello! Please ensure that you have switched to the correct sub-account in-game and on the forums. You can see more information about the new account system here: https://www.pathofexile.com/forum/view-thread/3586288

Please help. I really want the halo. I have everything linked and I don't see a way to change anything on the PS client side.

I still can't access my twitch rewards or my characters between merge. Please help.

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Lisa_GGG wrote:

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Stormrolfr#9129 wrote:

To verify my email, I needed to merge accounts. Upon account merging, I lost my characters. I don't mind re-rolling, but I do lament the loss of the character name. Can this be fixed or the character restored?

Hello! Please ensure that you have switched to the correct sub-account in-game and on the forums. You can see more information about the new account system here: https://www.pathofexile.com/forum/view-thread/3586288

Following up on this. I've figured some of this out. Now my problem is that my twitch rewards and founder rewards are on separate subaccounts. Everything should be linked to #Stormrolfr#1934, which has my founder awards. Can this be fixed?

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Lisa_GGG wrote:

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Stormrolfr#9129 wrote:

To verify my email, I needed to merge accounts. Upon account merging, I lost my characters. I don't mind re-rolling, but I do lament the loss of the character name. Can this be fixed or the character restored?

Hello! Please ensure that you have switched to the correct sub-account in-game and on the forums. You can see more information about the new account system here: https://www.pathofexile.com/forum/view-thread/3586288

Following up on this again. I've figured some of this out. Now my problem is that my twitch rewards and founder rewards are on separate subaccounts. Everything should be linked to #Stormrolfr#1934, which has my founder awards. Can this be fixed?

I am going through the same issue now. Merged accounts and now purchases go towards my xbox / steam account and twitch drops goes to PSN. I just wish merging accounts also merged all purchases