Purchased The $60 Lord of Ogham Supporter pack ON STEAM and I do NOT have the items.
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I purchased The $60 Lord of Ogham Supporter pack ON STEAM and I do NOT have the items.
I was able to get early access but I do not have the cosmetics, pets or the currency that came along with my purchase. Why do I not have access to this in game yet? Last bumped on Dec 13, 2024, 3:44:07 PM
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Hi there,
It's possible this MTX could've been purchased on a different sub-account by mistake. Could you please check all sub-accounts associated with your account for these microtransactions? If you're unable to locate them on any of the sub-accounts could you please contact us at support@grindinggear.com so we can look into this for you? We are currently working through a large number of Support Tickets, so our response times are longer than usual. We do apologize for this inconvenience. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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Thank you very much for reaching back out to me, I can understand the delay, many people are playing this amazing game!:)
Luckily, you are correct and I apparently had another account that it went to, I decided to reroll on that account with where the MTX went to. Right now I'm trying to get my Twitch items to go to the same account, I really hope that some drops don't end up on the other account. :( I'm more than willing to consolidate the accounts if I can. Last edited by Issarian#1850 on Dec 10, 2024, 6:39:05 PM
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Okay, VERY SADLY, because of how accounts work here apparently, we RANDOMLY appear to just have Twitch rewards and purchased cosmetics willy Nilly end up on a randomized account. This feels bad.
Can I PLEASE have my items on ONE singular account please? I will happily get rid of the others even thought the better names are on them. I have Twitch drops rewards on one account that I stopped using because the $60 Early access MTX went to the other. I'm new around here btw, I don't understand why there isn't a definitive and intuitive system in place that we as the customer could see WHERE these items are going to rather than just "you have X amount of accounts and GL on where they end up." considering they are not shared. I'm for the combined accounts sharing ALL transaction cosmetics and rewards from Twitch :) Please keep me posted, I really would like to have these items on characters I actual play ^.^ |
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Hey there, I'm sorry to hear about this. If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you?
If you could please include your account name and 2-3 character names that would be greatly appreciated. :) Need help with anything? Feel free to contact us at: support@grindinggear.com :)
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I sent my e-mail out on this matter, with a link to this post :)
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i have the same issue, bought the 60 dollar supporter package and i do not have any of the currency/rewards..looged into PoE 1 and the rewards are there
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" I have sent this information but haven't received a reply for confirmation. |
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