Account Steam


I had a Steam account where I bought a lot of MTX and played a lot on it but this morning i tried to log in my account on steam on both Poe game and website
and that create me a brand new account.

Do anyone have already experienced this ?
Last bumped on Dec 10, 2024, 8:12:25 AM
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Yvones#6297 wrote:

I had a Steam account where I bought a lot of MTX and played a lot on it but this morning i tried to log in my account on steam on both Poe game and website
and that create me a brand new account.

Do anyone have already experienced this ?


Yup. I described it here https://www.pathofexile.com/forum/view-thread/3589901
Hi there,

We're sorry to hear this has happened! If you haven't done do already, could you please email us at support@grindinggear.com so we can assist you with this?

We are currently working through a large volume of Support Tickets, so our response time may be loner than usual. We apologize for any inconvenience this may cause.
Need help with anything? Please contact us at support@grindinggear.com for assistance.
"
Jarod_GGG wrote:
Hi there,

We're sorry to hear this has happened! If you haven't done do already, could you please email us at support@grindinggear.com so we can assist you with this?

We are currently working through a large volume of Support Tickets, so our response time may be loner than usual. We apologize for any inconvenience this may cause.



5 days later the supprot respond me once asking for information and since then I have no more intereaction. Can you at least try to solve my problem ? There I lost 200$ worth of MTX on my account + all the challenge grinded through the years.

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