POE2: Help lifetime code received Poe site still says not eligible. Still unresolved

I received this morning my XBox lifetime supporter code and have use it and client starts, can get to the login screen (but obviously no further).
However, on Poe website under ‘Path of Exile 2 Early Access’ it still says for me (and several others on console with keys used) that I am not eligible.
This I assume is a quirk of how console and Poe website communicates and will be rectified ASAP?

Same issue for me

"

Jarod_GGG wrote:

Hi there,

Could you please attempt to redeem your keys on the Xbox Store instead of our website, and let us know if this fixes your issue?

You can find the Redeem section of the Xbox store here: https://www.xbox.com/en-NZ/redeem

My key was only redeemed on the Xbox, not your site

The exact phrase on your website is “ Your account does not have access to Path of Exile 2 Early Access. Bribe a friend who has a spare key or purchase now.”

On my Xbox I can now start the game, I couldn’t before I entered the key on the Xbox

"

Jacob_GGG wrote:

"

Timbo Zero#8289 wrote:

I received this morning my XBox lifetime supporter code and have use it and client starts, can get to the login screen (but obviously no further).
However, on Poe website under ‘Path of Exile 2 Early Access’ it still says for me (and several others on console with keys used) that I am not eligible.
This I assume is a quirk of how console and Poe website communicates and will be rectified ASAP?

Hey there, just to clarify, due to the nature of supporter packs and early access working a little differently between PC and consoles, the my-account/early-access. page may not show your account as eligible for early access. If you are already able to pre-download the Early Access client on Xbox, then you should have correctly gained Early Access to Path of Exile 2 and can play once Launch hits. I hope this explanation helps explain any discrepancies.

Ok so Jacob I appreciate you and your reply.
However, I downloaded the game about 4 days or more before I got my lifetime key.
Further, other XBox users have use the key and their Poe website account has adjusted correctly and others it has not.
As someone fully aware of how the complexities of a company dealing with another on such a topic as this I appreciate this is a quirk/glitch but an uncomfortable one.
I am 99.9% certain the key has worked as intended and that on the launch I’ll be ok, but that your site says otherwise is disconcerting.
Many thanks

I assume Jarod has gone home and another support agent is active, as is this case which remains unsolved.
Thank you

Can other GGG support progress this or do I have to wait for Jarod/Jacob to come back ‘on shift’?

Still no support agent taking notice of this!

20 hours without reply now or resolution