Your connection is restricted
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Hello,
I cannot login to my account on https://www.pathofexile.com or https://pathofexile2.com. it says "Your connection is restricted. Please contact support at support@grindinggear.com". I managed to login on my smartphone, but I am not able to login on the website on my PC. I have no issue with any other game or service whatsoever. Please help me. Last bumped on Dec 19, 2024, 3:36:18 AM
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Hi there,
I'm afraid this isn't something we're able to assist with over the forums. Could you please contact us at support@grindinggear.com so we may look into this for you? We are currently working through a large volume of support tickets at the moment, so our response times may be longer than normal. We apologize for any inconvenience this may cause. Need help with anything? Please contact us at support@grindinggear.com for assistance.
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Im also getting the same error message when trying to log into the site. Mobile data stil works just as it did for you. Weird thing is that i can log in and play the game through steam.
Emailed support 5 days ago, all i got was the classic. ID yourself by telling us your account name and a few characters name. Found another thread with a similar issue, he managed to get his isp to fix the issue. Mine told me to pay them extra for it🤣 |
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Hi,
I had to contact my ISP in the end. They resolved it. I guess they gave me new public IP adress. Now I can finally use the website. |
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For what it's worth. I got this message this morning, but had to turn off my VPN.
After that it logged right in for me. Might be worth a shot for anyone else stuck with this message |
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I'm also getting the same already sent an email to support and still waiting for them as I could not access trade site if I am using my new static IP rather than this dynamic one. I'm on vacation maybe this was the cause of my restriction due to logged in to multiple connections.
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