key not applicable to account?

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dukester1995#5227 wrote:

hello i need help it says key is not applicable to account when putting it in on poe website

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How to redeem a key?

Upon purchasing your first supporter pack that includes an Early Access key, that key will be automatically redeemed on the account the purchase was made. You don’t have to do anything else, just download the game client when it’s available and login on launch day!

If you're unsure about your status, or want to view any of your keys, this information is available under my-account/early-access.

If you have purchased a key and/or have access granted for one PC game client (Stand-alone, Steam, or Epic), but wish to play on another game client, you will be able to do so by claiming a key to unlock access to that client. These are available at my-account/early-access and can be redeemed on the relevant platform's store. Please note these keys only unlock the client in your library, they do not on their own provide early access to your account.

As an example, if you purchase a Supporter Pack through the Path of Exile website, you will be able to claim a key to unlock the client in your Steam Library.

When will I be able to download the client?

A few days prior to the Early Access launch. We’ll announce the details in the news, so you won’t miss it!