Rescue Ship portal disappeared

My ship was commandeered, so I went to try and rescue them. Spawned the boss portal, clicked the portal, and the portal disappeared without being able to enter the area. Got a message in chat that says "Cannot connect to instance. That subarea no longer exists." I can't 'retry' to rescue them and also I have no idea how much gold I need to just pay the ransom cause there's no option to see the cost.
Last bumped on Jul 28, 2024, 7:15:14 PM
Had the same just now.
I clicked on the portal, it disappeared and I got the "Cannot connect to instance. That subarea no longer exits" message.
Same thing happened to me.
Exact same situation for me, portal disappeared and just giving me the message "Cannot connect to instance. That subarea no longer exists."
And I have no idea how much gold I need to pay to be able to save my sailors now.
Bug report reference number is 973 614 437. if that helps.
Yep just happened to me, now I only have the choice to abandon my ship or I can't send another shipment ;(

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