Guild Hideout won't load

Hi Support,

I purchased a guild hideout called Eclipsed but I can't get into it. It says:

Error: failed to join any instances
Last bumped on May 28, 2022, 10:48:05 AM
Bump.

I purchased the same guild hideout and no one in my guild can access it. We get the same error.
Bump, our guild hideout is in the same situation, also Eclipsed hideout.
I bought a supporter pack and can’t even see the hideout in the guild hideout list from Helena, but I do when I want to change my hideout.
"
delasteve wrote:
I bought a supporter pack and can’t even see the hideout in the guild hideout list from Helena, but I do when I want to change my hideout.


Supporter pack hideouts cannot be used for your guild at this time.
"
bvanharjr wrote:
"
delasteve wrote:
I bought a supporter pack and can’t even see the hideout in the guild hideout list from Helena, but I do when I want to change my hideout.


Supporter pack hideouts cannot be used for your guild at this time.


https://twitter.com/pathofexile/status/1525176741131862018

So this tweet from the official Path of Exile account is wrong?
Last edited by delasteve on May 24, 2022, 3:30:59 PM
Bump, our guild hideout is in the same situation, also Eclipsed hideout.
Bump, our guild hideout is in the same situation, also Eclipsed hideout.
Bump, our guild hideout is in the same situation, also Eclipsed hideout.

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