Known Issues / FAQ

High Priority Known Issues (PC)

These problems are currently being investigated and treated as high priority, we'll be trying to get them fixed as soon as we can.

High priority problems:

• Mac crashing when in-game, reports that /dnd seems to help.
• /convertracereward not working
• Mac client sometimes unable to patch.

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General technical problems: General Troubleshooting Guide
Xbox or PS4 specific problems: Console Known Issues

Other Common Issues (PC)

These are other general issues that while not high priority, are common enough that are worth mentioning here until we're able to get them fixed. If you don't see a bug here you're experiencing then it may just be that it's uncommon and not affecting enough players. Please check for any issues, or make one to us and we'll investigate when we can.

General:

• Converted unique maps revert to base tier
• Detonate Mines "Always Attacking Without Moving" resetting in new instances.
• Portals placed in blocking can fail to let the player back in (e.g. Cold River stairs).
• Elemental Overload damage increase doesn't change tooltip DPS
• Legion Generals not retreating again.
• Harvest T4 bosses not transitioning
• Totems/Traps/Mines not culling when using Marked for Death

Microtransactions:

• Missing Challenge Rewards: Please use the /recheck_achievements chat command if this occurs

Graphics/Renderer problems:
If you are experiencing any new crashes and you're using Vulkan, please try switching to 'Medium' texture quality. If you're still crashing after that, we recommend switching to DirectX 11 or 12 in your options.

Also please try updating your drivers first as out of date drivers can cause various problems.

• Client crash when changing renderer type
• Visual artefacts when running low on GPU memory
• Problems with Vsync not working properly

Controller:

• Client crashes when using mouse to whisper from social screen while using Controller input

Audio:

• Item filter audio sometimes cuts out

Website:

• Map and Unique Collection Tab not loading in the Character Viewer

macOS Known Issues:

• While running around, you may occasionally see a black tile on the edge of the screen briefly. This is an engine quirk that occurs with the Windows version also, but it's more pronounced in our current Mac version.
• Note that because Command+Q is technically the keystroke to use the Ctrl+Q skill binding, you can use Command+Option+Q to close the game client in a hurry.

Useful Resources

Translation feedback or problems can be posted in the appropriate forums here:
Brazilian Portuguese Russian Thai German Spanish French

• Read a Gameplay Developer's mechanics answers here!
• Check out the Common Technical Problems page here!
• Console Bug Reports should be posted here!
• Known Issues for PlayStation and Xbox can be found here!

Things you should know

• Typing /help in-game brings up a list of useful commands
• Pushing F1 toggles your telemetry. This shows your FPS and latency
• If the game is running poorly, try lowering your Graphics settings
• Holding Alt lets you see the built-in level of an item
• Backing up your content.ggpk file can save you a large download if this file becomes corrupted
• If your content.ggpk file does become corrupted, try performing a Pack Check
• You're only able to reclaim a skill gem MTX if your current character has that skill gem equipped. We are planning on adding the reclaim functionality to the Microtransaction tab in the future
• Certain combinations of skills and MTX can result in audio cutting out (Source)
• Flasks don't activate while holding Alt, Shift, or Ctrl
• Gems socketed in items in player trade will not show up
• It is possible for monsters to damage you during an area transition
• Leaving a bandit fight causes it to end

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How to Report Bugs

It is always a good idea to back up your content.ggpk file. It will let you restore the game to a previous patch if your client becomes corrupt.

In-game Reports:

You can use the "/bug" command to report bugs to us directly while playing the game. This is ideal for bugs where there is an immediately recognisable issue (such as a terrain problem). You can also type additional information after "/bug" that will be sent along with your bug report, for example: "/bug I'm experiencing this problem and here are the steps to reproduce it".

For reports where more information is required, the problem is not apparent, or the steps to reproduce are a bit more in-depth, we would recommend reporting the issue via the forums using the below steps.

Forum Reports:

1. Check this thread for an existing issue

2. Take a screenshot with debug info
Enter "/debug" into chat and take a screenshot by pressing F8. The screenshot is saved to your Documents/My Games/Path of Exile Folder.

3. If it is a graphical problem, we also need your PC specs
Include Operating System (Windows version), RAM/memory, video card, and anything else relevant.

4. Post it
If you post in the forums keep your title descriptive. We may not be able to reply, but we do check every post when we have the chance. The more descriptive your title, the greater chance it will be noticed and fixed, and the easier our jobs are!


If you can't get a screenshot, we need as much as you can tell us about reproduction steps. The zone you were in, the skills you were using, the monsters you were fighting - anything that might point us towards the cause of the problem!

If you get a Client or Instance crash, we receive a report automatically the next time you start your client. Report it here in a thread only if you have reproduction steps that will let us find the problem.

Important! Make sure you only have one bug per report. We want to be able to resolve reports if bugs are fixed, or have others be able to respond to bugs easily.

Also, confirm that there are no other threads reporting this issue, and post your bug in there if that is the case.

More reports are always good, but only if they are in one place, rather than spread over many different threads. To search only the Bug Reports forum, navigate to Forum Search and select the Bug Reports option from the 'Forums' list.